Operational excellence that drives hospitality forward. The super assistant and structural backbone behind group travel scaling, complex property management, and crisis resolution. I ensure the guest feels heard, and the business runs seamlessly.
Currently managing a premier vacation rentals agency and end-to-end property management firm. Handling everything from deep cleaning and check-ins to direct client bookings and checkout protocols.
View detailsServed as the operations backbone during scale. Handled check-ins, spearheaded regional expansion into Naivasha, Malindi, and Nanyuki, and closed millions in sales as head of host relations.
View detailsPioneered and managed high-ticket cruising packages in Mombasa. Coordinated complex logistics for groups, ensuring seamless boarding, catering, and safety protocols for exclusive guest experiences.
Read MoreImmaculate is a killer salesperson and a remarkably keen, honest storyteller. For years, she was the super-assistant and the absolute operational backbone of Vamos Homes. When there is a refund issue, a complex check-in, or an operational crisis, she steps in, structures the communication, and resolves it flawlessly. She doesn't just manage properties; she anchors the entire business.
Operational excellence is about honesty and structure. When a crisis hits, you step in, clear the noise, and ensure the guest feels heard while protecting the business.
Immaculate Wanjama · Operations Leader
Hospitality · Cruising · Property Management · Guest Experience
Vamos Group Trips
Mombasa Cruising
Coastal Cruising
Resort Operations
Vacation Rentals
Managed RetreatsGrowth doesn't happen without systems. For the past eight years, my role has been the engine room of hospitality. From handling front-desk realities at Sarova Whitesands, to steering the operations and expansion of Vamos Homes through massive scale, to now running my own ventures. I am known for stepping in when things get complicated—resolving disputes, closing million-shilling sales, and ensuring the guest experience remains flawless.
The foundation in premium hospitality. Directed visitors, managed security badges, maintained visitor logs, and coordinated travel plans. Contributed to establishing new ushering protocols at the resort and prepared daily customer satisfaction reports that kept standards high.
Served as the absolute operations backbone during the platform's fastest growth period. Head of host relations, coordinating complex check-ins, check-outs, and transfers. Acted as a killer salesperson, successfully working towards monthly targets and negotiating high-value contracts. Stepped in as the critical mediator for dispute resolutions and refund issues, structuring communication to protect both the brand and the guest experience.
Completed a rigorous, year-long training program focused on business resilience, strategic management, and operational endurance, adding robust structural thinking to daily operations management.
Launched independent property ventures. Nova Homes operates as a premier vacation rentals agency, while Novano Retreats handles end-to-end property management. Responsible for full lifecycle operations: cleaning teams, property maintenance, guest check-ins, direct bookings, and complete financial management.
Managing hundreds of properties and thousands of guests requires an exact set of skills. This is the toolkit used to mediate crises, close sales, and maintain five-star standards.
Operations is about turning friction into flow. Whether it's launching high-ticket cruising packages in Mombasa or managing the crisis communications for an overbooked villa, these are the projects and systems I have driven to success.
Established twin ventures handling vacation rentals and comprehensive property management. Offering end-to-end service for property owners—from deep cleaning supervision to check-in execution, and direct client sales. Managing properties autonomously and ensuring high yield for owners.
Pioneered and managed the exclusive yacht cruising package operations. Handled complex logistics including client vetting, on-board catering arrangements, safety briefings, and precise timing. Created a flawless premium experience that became highly sought-after by top-tier guests.
Played a foundational role in moving the platform beyond the Coast. Spearheaded the operational logistics to open up and establish group trips and properties in Naivasha, Malindi, and Nanyuki. Conducted extensive destination research—finding places to visit and things to do—that directly fed into the Vamos Homes app content.
Known in the industry as a "killer salesperson," driving millions of shillings in tracked sales revenue through direct client communication, upselling experiences, and securing repeat bookings by building deep trust and rapport with the guest base.
Architected the behind-the-scenes communication structure for managing guest disputes and refund processing. Stepping in as the impartial mediator, ensuring fair application of policies while maintaining the guest's dignity and loyalty to the brand.
Certified in Resilience & Business by the German Embassy · Google Certified · Advanced ICT & Customer Service Training.
A comprehensive one-year training program focusing on business endurance, crisis management, and operational resilience. Equipped with frameworks to handle business fluctuations, manage team stress, and execute strategic recovery plans during challenging economic climates.
Specialized certification in managing inbound client communication, structuring front desk workflows, and delivering professional digital correspondence.
Certification covering deep research methodologies, essential for sourcing app content, curating destination activities, and analyzing market trends.
Advanced certification in customer relations, covering relationship management, impartial dispute resolution, and maintaining client trust.
Comprehensive training in Information and Communication Technology. Highly proficient in the Microsoft Office Suite, digital record keeping, and CRM environments.
Open to conversations about · Property Management · Guest Experience · Sales · Operational Leadership